Every Missed Call Is a Job Booked Somewhere Else
Plumbers, electricians, HVAC and landscaping crews lose jobs to whoever answers first — and most calls come in while someone's under a sink or on a roof. We build agents that triage the call, book against real technician availability, and know exactly when to hand off to a person.
What This Actually Looks Like Day to Day
Inbound call & chat triage
A customer describes "no hot water" or "breaker keeps tripping." The agent asks the right diagnostic questions for that trade, judges urgency, and books into your dispatch system against real technician availability and service area — not a generic callback promise.
Quote follow-up
After a technician leaves a written estimate, the agent follows up, answers questions using the actual line items from your quoting tool, and logs a yes, no or reschedule outcome — it doesn't invent or adjust pricing itself.
Job-status texting
Using real dispatch or GPS data from your field service system, the agent proactively texts "your technician is 20 minutes out" and handles a simple reschedule request without anyone picking up the phone.
Seasonal & maintenance reminders
For HVAC service plans or landscaping contracts, the agent tracks the maintenance schedule tied to the specific equipment or property on file and sends a personalised reminder — not a blast to the whole customer list on the same day.
Wired Into the Systems You Already Run
Field service & dispatch software
Books and reschedules against real technician availability and service area, and reads live job status for updates.
Quoting & estimating tools
Answers questions from an estimate that already exists rather than generating a number on its own.
CRM & customer records
Ties reminders and follow-ups to the specific customer, property and equipment on file.
What Gets Escalated, and Why
Anything a customer describes as a safety emergency — gas smell, active flooding, a live electrical hazard — goes straight to a person or your emergency line, no diagnostic conversation first. Any pricing dispute or job the agent can't confidently triage also escalates, with what the customer said already attached.
Where This Isn't a Fit Yet
Actual on-site diagnosis — deciding what's actually wrong with a system, or handling a live safety hazard — is not something an agent should attempt over the phone, and we won't build it that way. The agent's job stops at getting the right information to the right technician fast; the diagnosis itself needs someone standing in front of the problem.
Questions From Home Service Businesses
Will it handle an emergency call correctly?
A safety emergency — a gas smell, a live wire, active flooding — is routed straight to a person or your emergency line by design, not handled conversationally. We build that boundary in during scoping, not as an afterthought.
Can it actually book against our real technician availability?
Yes, once it's connected to your dispatch or scheduling system directly. It books against real slots and service areas rather than a separately maintained calendar that drifts out of sync.
Does it give customers a price over the phone?
Only figures pulled from an actual quote already in your system. It doesn't estimate pricing on its own, since that number usually depends on a technician actually seeing the job.
Do you connect to our field service and dispatch software?
Very likely, if it exposes an API. Tell us what you run on a discovery call and we'll say plainly whether it's straightforward or genuinely hard — see AI integrations.
Tell Us How Many Calls You're Missing
Book a short call. We'll ask what happens to a call today and tell you plainly whether an agent is the right fix for it.