An Inbox That Triages Itself
Most inboxes are a flat queue where routine and urgent look identical until someone opens each one. An email agent reads, classifies and drafts against your actual systems — and stops for a person exactly where it should.
Three Jobs Inside the Inbox
Triages
Reads incoming email and classifies it — routine question, something needing a lookup, or genuinely urgent — so nothing sits unsorted in a shared inbox.
Drafts
Writes a reply grounded in your documentation and the specifics of the message, ready for either automatic sending or review, depending on the category.
Files
Labels, routes or logs the message in your CRM or helpdesk so the right person can find it later without re-reading the whole thread.
Where the Human Sits
Not every email is equal, and treating a shipping question the same as a legal complaint is how automation projects lose trust fast. The line between "send it" and "draft it and wait" is drawn upfront, by you.
Low-Stakes, Well-Defined Replies
Short acknowledgements, confirmations and answers pulled directly from documentation, where getting it wrong costs almost nothing to fix.
Anything With Judgement or Commitment
Refunds, exceptions to policy, anything emotionally charged, or a reply that commits your business to something specific — drafted, then queued for approval.
What an Email Agent Needs Access To
A Scoped Mailbox Connection
Access to the specific inbox or shared address it works from, limited to what the task needs.
Your Documentation or Policies
The actual source it should draft answers from, so replies reflect current policy rather than a stale, separately maintained summary.
Your CRM or Helpdesk
Somewhere to file and route what it processes, and to pull context on the sender if a record already exists.
What a Good Brief Looks Like
Bring a sample of real, recent email from the inbox in question — with anything sensitive redacted — so we can see the actual mix of routine and judgement-call messages, not a hypothetical one. That sample shapes where the sign-off line gets drawn.
Email Agent Questions
Does it send email on our behalf without anyone checking?
Only for the categories you decide are safe to send unreviewed — usually short, routine acknowledgements. Anything with judgement involved, or that commits to something specific, sits in a draft queue for a person to approve first.
How does it decide what to draft versus what to send automatically?
Against rules you set during scoping, based on the type of request and what sending the wrong thing would actually cost. That boundary is decided upfront, not discovered by trial and error in a live inbox.
Can it work across a shared team inbox, not just one person's?
Yes — a shared support or sales inbox is one of the more common places this runs, since that is usually where the triage burden is heaviest.
What if it misreads an email and drafts something wrong?
That is exactly what the human sign-off step catches before anything sends. Draft quality still matters, so we review real examples from your inbox during scoping rather than testing on generic samples.
Tell Us What the Inbox Looks Like Today
We’ll tell you plainly what share of it is safe to automate and what should keep a person in the loop.