Where a Lot of Your Customers Already Are
For a large share of customers outside the US, WhatsApp is not an alternative channel — it is the default way they message a business at all. An agent that only lives on your website misses that traffic entirely.
The Same Job, on a Conversation Customers Already Have Open
Answers & Acts
Resolves questions from your documentation and takes the next step — checking an order, updating a record, logging a request.
Sends Real Updates
Order confirmations, appointment reminders and status changes, sent through approved message templates rather than a generic broadcast.
Collects Structured Information
Uses quick-reply buttons and lists where they fit, so a customer taps an option instead of typing a full sentence for something simple.
Not Just a Chat Widget in a Different App
Consent Comes First
A business cannot message a customer freely — there is an opt-in requirement and rules around business-initiated messages, which the agent is designed around from the start.
The Conversation Persists
A thread from last month is still there, with history — the agent can pick a conversation back up instead of starting cold each time.
Rich Media Is Native
Photos, PDFs, location pins — a customer can send a picture of a damaged item or a document directly in the same thread.
It Is Already on Their Phone
No app to download, no account to create — the barrier to a customer actually using it is close to zero.
What a WhatsApp Agent Needs Access To
A WhatsApp Business Account
Set up and verified for your business, which we help scope during discovery if you do not already have one.
Your CRM or Order System
So a reply can be specific to the customer’s actual order or account, not a generic answer.
A Human Handoff Channel
A place your team monitors, so an escalated conversation reaches someone quickly, in the same thread.
What a Good Brief Looks Like
Tell us whether you already have a WhatsApp Business presence, what proportion of your customers use it today, and the two or three updates or questions you would want it to handle first. We will scope the rest from there.
WhatsApp Agent Questions
Do we need consent before messaging a customer on WhatsApp?
Yes. WhatsApp requires opt-in before a business can message someone outside an active conversation window, and we design the agent around that requirement rather than around it. We will walk through what that means for your specific use case during scoping.
Can it send things like appointment reminders proactively?
Yes, using approved message templates for business-initiated conversations, which is how WhatsApp requires that kind of outbound message to work.
Is this different from the chatbot on our website?
It is the same underlying agent logic on a different channel, with real differences that matter — WhatsApp conversations persist across sessions, support images and documents natively, and follow the platform's own rules for who can message whom, and when.
What happens if a customer wants to talk to a person?
The conversation hands off to a human in the same WhatsApp thread, with the history already visible, rather than sending the customer somewhere else to start over.
Tell Us Where Your Customers Actually Message You
If WhatsApp is where the conversation already happens, we’ll scope the agent to meet it there.